What Do Robocallers Really Want? | NBC News Now


NEWS THAN ANY OTHER NEWS ORGANIZATION IN THE WORLD. ORGANIZATION IN THE WORLD.>>>WE CAN ALL AGREE THAT ROBO>>>WE CAN ALL AGREE THAT ROBO CALLS ARE PRETTY ANNOYING. CALLS ARE PRETTY ANNOYING. A FEW WEEKS AGO THE BIG PHONE A FEW WEEKS AGO THE BIG PHONE COMPANIES MADE A DEAL WITH THE COMPANIES MADE A DEAL WITH THE ATTORNEY GENERAL IN ALL 50 ATTORNEY GENERAL IN ALL 50 STATES TO ELIMINATE THEM. STATES TO ELIMINATE THEM. CONGRESS IS WORKING ON A BILL TO CONGRESS IS WORKING ON A BILL TO CRACK DOWN ON THEM, TOO. CRACK DOWN ON THEM, TOO. NBC’S JACOB WARD TOOK ONE FOR NBC’S JACOB WARD TOOK ONE FOR THE TEAM AND WENT THROUGH ROBO THE TEAM AND WENT THROUGH ROBO CALL TORTURE TO GET TO THE CALL TORTURE TO GET TO THE BOTTOM OF WHAT THESE CALLERS ARE BOTTOM OF WHAT THESE CALLERS ARE EVEN AFTER. EVEN AFTER.>>Reporter: IT WAS AN ULTIMATE>>Reporter: IT WAS AN ULTIMATE IN ROBO CALL TORTURE. IN ROBO CALL TORTURE. HELLO? HELLO? HELLO? HELLO? HELLO? HELLO?>>STAY ON THE LINE.>>STAY ON THE LINE.>>ARE YOU THE PERSON>>ARE YOU THE PERSON RESPONSIBLE FOR THE ELECTRIC RESPONSIBLE FOR THE ELECTRIC BILL? BILL?>>Reporter: 100 ROBO CALLS IN 1>>Reporter: 100 ROBO CALLS IN 1 DAY TO MY PHONE AND ME ANSWERING DAY TO MY PHONE AND ME ANSWERING EVERY SINGLE ONE OF THEM. EVERY SINGLE ONE OF THEM.>>I JUST WANT TO ASK YOU A FEW>>I JUST WANT TO ASK YOU A FEW QUICK QUESTIONS. QUICK QUESTIONS.>>THE PEOPLE ON THE OTHER END>>THE PEOPLE ON THE OTHER END OF THESE ROBO CALLS ARE OF THESE ROBO CALLS ARE CRIMINALS. CRIMINALS.>>Reporter: THE GOAL, TO>>Reporter: THE GOAL, TO DETERMINE WHAT THE SCAM REALLY DETERMINE WHAT THE SCAM REALLY IS. IS.>>SOCIAL SECURITY NUMBER.>>SOCIAL SECURITY NUMBER.>>Reporter: PLAYBOOK STARTS>>Reporter: PLAYBOOK STARTS WITH AN AUTOMATED CALL. WITH AN AUTOMATED CALL.>>PRESS 1 NOW TO SPEAK WITH ME.>>PRESS 1 NOW TO SPEAK WITH ME.>>Reporter: WE PRESSED 1 TO>>Reporter: WE PRESSED 1 TO SPEAK WITHIN AN AGENT. SPEAK WITHIN AN AGENT.>>HOW ARE YOU?>>HOW ARE YOU?>>Reporter: ONCE THEY THINK>>Reporter: ONCE THEY THINK THEY HAVE A LIVE ONE, THEY HAND THEY HAVE A LIVE ONE, THEY HAND ME OFF TO ANOTHER REP, THE ME OFF TO ANOTHER REP, THE CLOSER. CLOSER. I GOT CONNECTED TO YOU. I GOT CONNECTED TO YOU. WHY WOULD HE CONNECT ME TO YOU WHY WOULD HE CONNECT ME TO YOU AFTER I WAS TALKING TO SOMEBODY AFTER I WAS TALKING TO SOMEBODY ELSE? ELSE?>>WE ARE — ON YOUR VISA CARD.>>WE ARE — ON YOUR VISA CARD. I CAN SEE YOU’RE MORE THAN I CAN SEE YOU’RE MORE THAN $3,000. $3,000.>>Reporter: WE CAME ACROSS A>>Reporter: WE CAME ACROSS A CREDIT CARD SCAM. CREDIT CARD SCAM.>>LOWER INTEREST RATE OFF THE>>LOWER INTEREST RATE OFF THE VISA CAR FIRST, WHAT IS THE VISA CAR FIRST, WHAT IS THE CARD, GOING TO EXPIRE? CARD, GOING TO EXPIRE?>>Reporter: DO PEOPLE OFTEN>>Reporter: DO PEOPLE OFTEN GIVE YOU THE EXPIRATION DATE GIVE YOU THE EXPIRATION DATE RIGHT OFF THE BAT? RIGHT OFF THE BAT?>>I DON’T KNOW.>>I DON’T KNOW.>>Reporter: THE ENERGY BILL>>Reporter: THE ENERGY BILL SCAM. SCAM. YOU DON’T HAVE MY ACCOUNT YOU DON’T HAVE MY ACCOUNT NUMBER? NUMBER?>>GOING TO HAVE –>>GOING TO HAVE –>>Reporter: AND THE EVER>>Reporter: AND THE EVER POPULAR SOCIAL SECURITY SCAM. POPULAR SOCIAL SECURITY SCAM.>>SOCIAL SECURITY NUMBER HAS>>SOCIAL SECURITY NUMBER HAS BEEN SUSPENDED. BEEN SUSPENDED.>>Reporter: OH, NO.>>Reporter: OH, NO.>>REQUEST, GET BACK TO US.>>REQUEST, GET BACK TO US.>>Reporter: MANY WANT TO COAX>>Reporter: MANY WANT TO COAX YOUR PERSONAL INFORMATION OUT OF YOUR PERSONAL INFORMATION OUT OF YOU. YOU.>>MAKE IT EASIER –>>MAKE IT EASIER –>>Reporter: ONCE WE PROVIDED>>Reporter: ONCE WE PROVIDED FAKE NAMES, BIRTHDAYS, SOCIAL FAKE NAMES, BIRTHDAYS, SOCIAL SECURITY NUMBERS, THEY HAD WHAT SECURITY NUMBERS, THEY HAD WHAT THEY NEEDED AND THEY HUNG UP. THEY NEEDED AND THEY HUNG UP. REALLY? REALLY? COME ON. COME ON. I THOUGHT WE WERE GETTING ALONG I THOUGHT WE WERE GETTING ALONG SO WELL. SO WELL. NO MORE ROBO IS A COMPANY TRACKS NO MORE ROBO IS A COMPANY TRACKS AND HELPS WITH ROBO CALLS, AND HELPS WITH ROBO CALLS, FUNNELING THE REAL ROBO CALLS TO FUNNELING THE REAL ROBO CALLS TO ANY. ANY.>>THEY’RE GOOD AT WHAT THEY DO,>>THEY’RE GOOD AT WHAT THEY DO, KNOW HUMAN PSYCHOLOGY, FEAR KNOW HUMAN PSYCHOLOGY, FEAR TACTICS AND GOOD AT STEALING TACTICS AND GOOD AT STEALING MONEY FROM UNSUSPECTING MONEY FROM UNSUSPECTING AMERICANS. AMERICANS.>>Reporter: AT THE OTHER END OF>>Reporter: AT THE OTHER END OF THE LINE — HOW IS YOUR VOICE? THE LINE — HOW IS YOUR VOICE? I DON’T THINK I COULD TALK THAT I DON’T THINK I COULD TALK THAT MUCH THROUGHOUT THE DAY. MUCH THROUGHOUT THE DAY.>>IT DRIES OUT.>>IT DRIES OUT. YOU KEEP FLUIDS AND COUGH DROPS YOU KEEP FLUIDS AND COUGH DROPS NEXT TO YOU. NEXT TO YOU.>>Reporter: ONLY SO MUCH.>>Reporter: ONLY SO MUCH. IF YOUR GRANDMOTHER WAS CALLED IF YOUR GRANDMOTHER WAS CALLED AND GAVE AWAY HER NUMBER, AND GAVE AWAY HER NUMBER, WOULDN’T YOU FEEL TERRIBLE? WOULDN’T YOU FEEL TERRIBLE?>>YEAH.>>YEAH.>>Reporter: RIGHT.>>Reporter: RIGHT. SO HOW — WHY DO YOU DO THIS? SO HOW — WHY DO YOU DO THIS?>>THIS IS MY JOB.>>THIS IS MY JOB. OKAY?

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